Star Assurance

Case Study

Client Name

Star Assurance

Goal

Digital Collections for Star Assurance

Details

OBJECTIVES

Digitalise collection of premiums at Star Assurance to reduce walk-ins.
Provide communication tools for Star Assurance to stay in touch with customers.

DURATION

Contract signing and set up were finalised within 10 working days

Key Benefits

Star Assurance has migrated over 40% of premium payments to digital channels i.e USSD, Slydepay, Star Assurance App, Banks and Cards.
Reduced walk-ins to pay premiums in branches.
Increased customer satisfaction.

Working with DreamOval to enable digital payments for our online clients and enable communication tools has helped reduced general walk-ins to our branches. It has made life simple for our customers and helped us to constantly keep in touch and keep updated.

Lady Rev. Bridgette
Head of Alternative Distribution Channel
Star Assurance

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