Case Study

Client Name

Ghanaian Embassy in Paris


Implement a Full Digital Embassy



  • Giving information to the public using the portal.
  • Digitalising the appointment system to reduce the number of walk-ins.
  • Digitalising the online application system.
  • Facilitate the migration into the online passport application process.



The onboarding process for the online app is a month, however, the duration for developing a consular website falls on the back of many dependencies and variables.

Key Benefits

  • Reduced random walk-ins and helped regulate the number of visitors to the consular.
  • Helped the consular staff organise their time and processes.
  • Made information about the consular and its services easily accessible on the portal.
  • Increased efficiency in how the consular processed applications and generated accurate reports.
  • Increased customer satisfaction.


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