Ghana Embassy in Paris

Case Study

Client Name

Ghanaian Embassy in Paris

Goal

Implement a Full Digital Embassy

Details

OBJECTIVES

Giving information to the public using the portal.
Digitalising the appointment system to reduce the number of walk-ins.
Digitalising the online application system.
Facilitate the migration into the online passport application process.

DURATION

The onboarding process for the online app is a month, however, the duration for developing a consular website falls on the back of many dependencies and variables.

Key Benefits

Reduced random walk-ins and helped regulate the number of visitors to the consular.
Helped the consular staff organise their time and processes.
Made information about the consular and its services easily accessible on the portal.
Increased efficiency in how the consular processed applications and generated accurate reports.
Increased customer satisfaction.

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